Financial and Banking Products and Operations

People1

An Effective Management of Complaints

OBJECTIVE The course is based on a positive view of customer complaints, which are regarded both as a measure of the service level, and as a mirror of internal malfunctions. The course is aimed at transferring a set of methods,

People1

THE CASH DESK – GOOD PRACTICES

OBJECTIVE The seminar aims to systematize and deepen the knowledge, rules and workflows in terms of the cash desk activity of the cash and non-cash transactions within the bank and to raise awareness regarding the importance of the bank teller

People1

European financial instruments – commercial bank involment in SME financing

2014-2020 PROGRAMME – REQUIREMENTS, PRIORITIES, INSTRUMENTS COURSE OBJECTIVES: The course aims to present the new issues related to access and implementation of the EU funded projects according to the new strategy adopted by the EC for the period 2014 –